RaggaNats Terms and Policies

  • STEP 1:

    Mark 90 days on your calendar, starting on the day you start to use our product(s).

  • STEP 2:

    Take pictures of your hair and/or beard each month, throughout the 90 days.

  • STEP 3:

    No results? Email us at customerservice@ragganats.com and send us your pictures taken over the 90 days.

  • STEP 4: 

    We will offer you FULL refund on your purchase.

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RAGGANATS SHIPPING AND DELIVERY

Here at RaggaNats, your satisfaction is our top priority. At RaggaNats, we understand the excitement of receiving your bashment hair care packages promptly and securely. That's why we go above and beyond to ensure that your orders reach you as quickly and safely as possible. With our dedicated team and reliable delivery partners, we strive to provide an exceptional shipping experience for every customer. From our doorstep to yours, trust RaggaNats to deliver your products with care and efficiency. Explore our range of delivery and pickup options tailored to suit your convenience and preferences.

ZipMail (Jamaica): Mondays, Wednesdays & Fridays - $600.00JMD

ZipMail is a local shipping solution offered by Jamaica Post that facilitates island wide delivery of mail and packages in Jamaica. If you select ZipMail as your delivery method, after your purchase payment has been confirmed, your package will be processed, packaged, and shipped within 48 hours. Following the shipping off your package, you will be notified of the tracking number and receipt via email or via WhatsApp. ZipMail packages are usually delivered to your designated postal facility within 1-3 business days.

Knutsford Express (Jamaica): Mondays, Wednesdays & Fridays - $700.00JMD

Knutsford Express Courier is a courier service offered by Knutsford Express, a transportation company based in Jamaica. This courier service extends the company's expertise in transportation to handle package deliveries across the island. If you select Knutsford Express as your delivery method, after your purchase payment has been confirmed, your package will be processed, packaged, and shipped within 48 hours. Following the shipping off your package, you will be notified of the tracking number and receipt via email or via WhatsApp. Knutsford Express packages are usually delivered to your designated Knutsford Express facility within 48 hours. The $700.00JMD payment for your package should be paid to Knutsford Express upon collection.

St. Catherine- $600.00JMD | Kingston & St. Andrew- $1000.00JMD

Direct Delivery (Jamaica): Mondays to Saturdays

RaggaNats utilizes multiple local (Jamaican) delivery courier services to deliver your packages directly to you, whether it be to your office or home, in Jamaica. If you select Direct Delivery as your delivery method, after your purchase payment has been confirmed, your package will be processed, packaged, and shipped within 48 hours. Following the shipping off your package, you will be notified via email or via WhatsApp, where you will be able to arrange your delivery time and date. Direct Delivery packages are usually delivered to within 24 hours.

Direct Delivery (International): Mondays to Saturdays

RaggaNats utilizes DHL Express to deliver our packages to you across the world. DHL is one of the world's largest logistics companies, providing international express mail services, freight forwarding, and supply chain solutions. DHL Express specializes in time-definite delivery services for documents, parcels, and freight shipments, serving customers in over 220 countries and territories worldwide. If you select Direct Delivery (International) as your delivery method, after your purchase payment has been confirmed, your package will be processed, packaged, and shipped within 48 hours. Following the shipping off your package, you will be notified via email of your tracking number. Standard shipping is 1–7 days after shipment.

If your products have not arrived 10 days after the date of shipment, contact the carrier first, then customerservice@ragganats.com for assistance.

Pickup (Jamaica): Mondays to Saturdays | 8:00AM TO 5:00PM - FREE

Your RaggaNats packages can be picked up at Clifton District, Bernard Lodge, Portmore, St. Catherine. If you select Pickup as your delivery method, after your purchase payment has been confirmed, your package will be processed, packaged, and will be available for pickup within 48 hours. When your package is available for pickup, you will be notified via email or via WhatsApp, where you will be able to arrange your pickup time and date. Packages not collected within 5 business days will be cancelled.

Once your payment has been authorized and verified, all orders undergo a processing period, which is distinct from the time it takes for a shipment to reach its destination after being collected from our warehouse by our contracted carriers. This processing time applies to all orders, including Direct Deliveries, Pickups, Knutsford Express, and ZipMail. Please note that orders may take up to three (3) business days to process after payment confirmation. It's important to keep in mind that this timeframe is an estimate and does not encompass weekends or holidays.

  • RAGGANATS SHIPPING INSURANCE POLICY

    RaggaNats guarantees the delivery of all orders. Orders that are lost by the shipping carrier, stolen, or damaged in transit will be replaced at no cost to the customer.

    We do not guarantee the free replacement of orders that are misdelivered or returned to sender due to an incorrect or incomplete address. These orders can be replaced if the customer pays an additional shipping fee.
    Though there should not be any additional charges once your order arrives in your country, RaggaNats is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

    Please reach out to customerservice@ragganats.com for any shipping concerns or to report an issue with your shipment.

  • RAGGANATS REFUND POLICY

    We recommend waiting at least 90 days to notice results because hair development is a process. However, if you are unhappy with the goods or it has come damaged and you would want your money back, please provide us proof via email to customerservice@ragganats.com. You will be automatically refunded on your original payment method if we determine that the case warrants a refund. Please keep in mind that your bank or credit card company may take some time to process and post the refund.

    To start a return, you can contact us at customerservice@ragganats.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    You can always contact us for any return questions at customerservice@ragganats.com.

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RAGGANATS PRIVACY POLICY

This Privacy Policy describes how www.ragganats.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

DEFINITIONS & CLARITY

www.ragganats.com is owned and operated by RaggaNats.
The terms “RaggaNats”, “we”, “us”, “our” and “ours” when used in this Privacy.

Policy means RaggaNats, Inc. which includes all its parents, subsidiaries, divisions, branches, affiliates or companies under common ownership or control of RaggaNats.

The terms “Personal Data” and “Personal Information” refer to personally identifiable information about you, such as your name, birth date, e-mail address or mailing address.

This Privacy Policy describes RaggaNats’ current policies and practices with regard to Personal Data collected by RaggaNats through www.RaggaNats.com (“Web Site”).

PRIVACY PROTECTION OVERVIEW

We promise that we will use your personal information only in ways that are compatible with this Privacy Policy. The following policies are only in effect for the web pages, newsletters, discussion lists, and announcement lists owned and operated by RaggaNats, Inc. The following discloses our Privacy Policy.

INFORMATION COLLECTION

Every computer connected to the Internet is given a domain name and IP address – a set of numbers that serve as that computer’s “Internet Protocol”. When a visitor requests a page from RaggaNats? website, our Web servers automatically recognize that visitor’s domain name and IP address. The domain name and IP address reveal nothing personal about you other than the IP address from which you have accessed our site. We use this information to examine our traffic in aggregate, but do not collect and evaluate this information for individuals. Our web servers do not record e-mail addresses of the visitors.

INFORMATION DISCLOSURE TO THIRD PARTIES

RaggaNats utilizes reasonable precautions to keep the information you may disclose to us through email or other means secure and protected. RaggaNats reserves the right to transfer information in connection with the sale of all or part of RaggaNats capital stock or assets. Furthermore, we are not responsible for any breach of security or for any actions of any third parties which receive the information.

OTHER INFORMATION

RaggaNats is not responsible for the privacy practices or the content of such websites that are discovered when using the search engine at the top of the page or by any other means available on our site. RaggaNats does not share any of the individual personal information you provide with the sites to which may be linked through our search engine or by other means. Please refer to those sites for their individual privacy policy in this matter.

Please keep in mind that whenever you voluntarily disclose personal data and information online – for example through e-mail, discussion lists, or elsewhere – that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.

Ultimately, you are solely responsible for maintaining the secrecy of your personal information. Please be careful and responsible whenever you’re online.

CONSENT TO THIS AGREEMENT

By using the website and services of RaggaNats, you consent to the collection and use of information by RaggaNats as specified above. If we decide to change our privacy policy at any time, we will post those changes on the top of this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

Thank you for your consideration of This Agreement.

Terms of Services

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.


This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

We reserve the right but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary rights.

You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall RaggaNats, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless RaggaNats and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Jamaica.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.